At Rixpayments ("Company," "We," "Us," or "Our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our payment gateway platform ("Service"). By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you may not use the Service. This Privacy Policy applies to all users of the Service, including individuals and entities, and it governs our data practices in connection with the Service.
1. Information We Collect
We may collect certain information from you when you use the Service. This information may include personal information such as your name, email address, and contact details when you create an account or contact us for support. We may also collect technical information such as your IP address, browser type, device information, and operating system when you access the Service. Additionally, we may gather usage data, including your interactions with the Service, transaction details, test payment data, and other activity logs. To enhance your experience and improve the Service, we may use cookies, web beacons, and similar technologies to collect information about your use of the Service. This information helps us understand how you interact with the platform and allows us to provide a more personalized and efficient experience.
2. How We Use Your Information
We use the information we collect for various purposes to provide, maintain, and improve the Service. This includes processing test transactions and simulating payment workflows to ensure the Service functions as intended. We also use your information to communicate with you, respond to your inquiries, and provide customer support. Additionally, we monitor and analyze usage patterns and trends to enhance the functionality of the Service and ensure it meets the needs of our users. Your information is also used to ensure the security and integrity of the Service, prevent fraudulent or unauthorized activities, and comply with legal obligations. Furthermore, we may use your information to enforce our Terms of Service and protect our rights and the rights of other users.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in specific circumstances to operate the Service effectively and comply with legal requirements. For example, we may share information with third-party service providers who assist us in operating the Service, such as hosting providers, analytics providers, and customer support platforms. These service providers are contractually obligated to protect your information and use it only for the purposes we specify. We may also disclose your information if required to do so by law or in response to valid requests by public authorities, such as court orders or subpoenas. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner. Additionally, we may share your information with third parties if you provide us with explicit consent to do so.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include implementing industry-standard security protocols, encryption, and access controls to safeguard your data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. While we strive to protect your information, you are also responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. If you believe your account has been compromised, please contact us immediately so we can take appropriate action.
5. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period may vary depending on the type of information and the purpose for which it was collected. For example, we may retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it to ensure it cannot be traced back to you. Our data retention practices are designed to balance your privacy rights with our operational and legal needs.
6. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include the ability to access the personal information we hold about you, request that we correct or update any inaccurate or incomplete information, or request that we delete your personal information, subject to certain legal obligations. You may also have the right to opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications. To exercise these rights. We will respond to your request in accordance with applicable laws and provide you with the necessary assistance to address your concerns. Please note that some rights may be limited depending on the circumstances, such as when we are required to retain information for legal or operational purposes.
7. Third-Party Links
The Service may contain links to third-party websites or services that are not operated by us. These links are provided for your convenience and do not imply endorsement of the third-party sites or their content. We are not responsible for the privacy practices or content of these third-party sites, and we encourage you to review their privacy policies before providing any personal information. This Privacy Policy applies only to information collected through the Service, and we cannot guarantee the security or privacy of information you provide to third parties.
8. International Data Transfers
If you are accessing the Service, please note that your information may be transferred to, stored, and processed in Singapore or other jurisdictions where our servers or service providers are located. These countries may have data protection laws that differ from those in your jurisdiction. By using the Service, you consent to the transfer of your information to these countries. We take steps to ensure that your information is protected in accordance with this Privacy Policy, regardless of where it is processed or stored. This includes implementing appropriate safeguards, such as standard contractual clauses, to protect your information when it is transferred internationally.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any changes will be effective immediately upon posting on the Service. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If we make significant changes to this Privacy Policy, we will notify you through the Service or by other means, such as email, to ensure you are aware of the updates.
By using Rixpayments, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. This Privacy Policy constitutes the entire agreement between you and Rixpayments regarding your information and supersedes any prior agreements or understandings, whether written or oral.